FAQ

WHAT ARE SHIPPING CHARGES?

Charges are based on package weight at published UPS or FedEx rates. Shipping charges specific to your purchase appear on the check out page in a pull down menu that shows all the available services and rates. Some shipments may be subject to additional dimensional charges.

WILL THERE BE SALES TAX ON MY ORDER?

Yes. Prices on the thesource.brownandbigelow.com site do not include sales tax. Sales tax will be calculated at the time of shipment and added to your invoice.

CAN I PLACE AN INTERNATIONAL ORDER?

We ship products worldwide. International orders are subject to a $15.00 US dollar document preparation fee in addition to the actual freight charges which are determined by weight and method of shipment. ALL International orders must ship complete.

You will be advised via email of inventory availability and estimated freight charges, You will need to approve freight charges in order for shipment to be authorized. International orders can be subject to duties and taxes which are the responsibility of the recipient.

All international orders should include the recipient's telephone and fax numbers, country and city codes, and an email address.

HOW IS MY PERSONAL INFORMATION HANDLED?

Philosophy

Brown & Bigelow is committed to safeguarding the privacy of our users, and the security of your credit card and other financial information.

Personal Information

We do not collect any personal information about you without your knowledge. Personal information is gathered when you register as a shopper on this site. You select your own Shopper ID, and your own password to protect your ID. Never share your Shopper ID or password with anyone.

You may update your Shopper information at any time, including your password, your billing address, and any shipping addresses. This information is used to process your orders, and store your order history. This information is never sold to anyone.

Selected information concerning your orders may be provided to thesource.brownandbigelow.com personnel for support and administrative purposes, but only when authorized by appointed thesource.brownandbigelow.com Management Personnel.
Secure Communications

We protect your personal information from unwanted interceptions and intrusions from third parties, through the use of SSL encryption technology and firewalls.

Credit Card Information

Credit card information, whenever supplied, is transmitted only using SSL encryption. The information is not stored in any web accessible form, and must be entered anew for each and every order.
Web Site Cookies

The thesource.brownandbigelow.com store does not store information about you in cookie files on your computer’s hard drive. When you login with your Shopper ID, we do use temporary memory only-based cookie information during that one visit to the site, to identify you, and ensure secure transmissions between your browser and the site. This information is discarded when you logout, or when you close your browser window.

Changes to the Privacy Policy

Brown & Bigelow reserves the right to change this policy without notice from time to time. Please check this information periodically to ensure you are aware of the most current policy.